You may feel uneasy about shopping while at home from a shop overseas.
You may think that "I paid but will my goods I ordered really arrive?"

As we value our international clientele that our interactions over the Internet get prompt responses.

You can see company name, our address, and contact number.
Also in our Policy, we clearly state our shipping cost, exchange and return policies.

For your convenience, we have credit-card transactions.
For your personal protection, please use SSL when you are entering your credit-card
information.
We assure you that we fully protect you from leakage of your personal information of your
credit card including your name, address, telephone numbers and other data as well.

We welcome customer's inquiries, requests, and complaint.

We try to handle every problem to our best abilities.

1. How to Order

·Please put the goods that you want to order in shopping cart.
After that, enter your personal information which is required and send it to us.
Please send your e-mail directly to us with required information.
   Our e-mail address: shop@kimono-bito.com

·Please send us a fax.
Please print out "Fax Order Form", write required information in and send it by fax.
   Our Fax number: +813-5652-6869

You can send e-mail and fax us 24 hours a day!

2. Order confirmation

We will contact you by e-mail within a 24 hours to confirm our acceptance of your order.
If you do not get a confirmation mail, to avoid problem, kindly contact us again by e-mail or fax.

3. Method of Payment

We ask that payments for purchases are completed in advance.
We accept Credit card payments only.

How to enter your credit card information.

We accept VISA, MASTER, AMERICAN EXPRESS, Diners Club International, and JCB cards.

         

For your personal protection, please use SSL when you are entering your credit-card
information.

We do not issue receipts for credit payments.
However, if you need a receipt, please let us know.

You can use Chinese settlement Alipay and WeChat.
You can use two settlements by coming to our shop.
WeChat can send you a remittance QR code for remittance by e-mail.

    

4. Amount Payable

The payment is to be in full amount (merchandise, tax, and shipping cost)

5. Shipping

Our Shipping method is either by EMS (Express Shipping) or by FedEx.

The method of delivery is base on the type of goods ordered.
Thus, we will give you the quotation for the total amount due to be paid including shipping
after your order is processed.

Estimated Shipping rate is as following:
Express mail 4 - 6 business days
Standard mail 6 - 14 business days

If you have any special instruction for shipping your merchandise, please indicate that in
the order form.


6. For Gift

If you need your merchandise to be gift-wrapped, we can provide this service and ship it to
any address of your specification.
If you require goods to be gift-wrapped, please indicate that in the order form.
Simple gift wrapping is free.
Fancy packing costs 3 dollars.